Productivity and Collaboration Tools for Quick Results

We ensure all your team members are up to speed with what goes on in the company. Say goodbye to missed messages and be on top of everything.

Workplace Productivity

Foster a culture of collaboration with our intuitive platform. Assign Tasks, Collaborate Seamlessly, and Create a Connected Team.

Team Messaging

Our messaging module makes team collaboration a breeze. Seamlessly send messages to your team members and get things done faster.

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Team Announcements

Pass information about new developments, or important news seamlessly via multiple channels including Email, Whatsapp, Text Message, or Slack.

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Assign Tasks

We make assigning tasks easy and simple. Supervisors can seamlessly track progress of tasks to ensure nothing is missed.

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Schedule Meetings

Seamlessly schedule meetings internally and externally.
View all your meetings in a single console. Stay organised and get more done.

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Contact Centre Productivity

A cohesive team starts with Telvoip. We provide you with robust collaboration tools to take your contact centre operations
to the next level.

Improve Overall Contact Centre Productivity

We make your team work smarter by reducing the amount of time they take switching between Emails, Whatsapp, Instagram, Live Chats, or Spreadsheets, and ensure they concentrate on delivering stellar service to your customers.

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Foster Team Collaboration in your Contact Centre

We enable your teams to collaborate seamlessly within the contact centre. They can chat with colleagues, transfer or assign calls and share files seamlessly.

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Task Assignment

Seamlessly assign your agents tasks, and monitor progress of every task to ensure they are done perfectly and on time.
Assign particular calls to agents, and monitor the manner in which calls are handled.

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Real Time View of Call Queues

We enable your agents to keep a keen eye on the call queues.
Keep call handling times low, while at the same time ensuring that all your calls are responded to in a timely manner.

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Set Call Status

Your agents are able to set their status, whether they are available or not. Other agents are able to see their status as well.

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Team Management Tools

Improve the manner in which your team collaborates. Improve their efficiency and set your business for growth.

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Telvoip for Improved Team Performance

Productivity on Autopilot, for tangible results

30%

Increase in Overall
Employee Morale

25%

Increase in Agent
Productivity

20%

Increase in Team
Collaboration Levels

The Power of AI

Leverage the power of AI to take your team productivity to the next level. Our productivity tools are AI powered to help you unlock the full potential of your team.

The Accuracy of the AI

Our AI tools enable you to optimise your workflows, to prioritise tickets, and to properly track cases in a manner that your agents are organised with minimal effort. We help your agents to solve problems quickly with AI-powered insights and guidance.

Improve Operational Efficiency

Reduce the time and effort needed to execute tasks.

Improved Engagement

Our AI tools enable you to serve customers at scale, with personalised, automated replies.

Satisfied customers

Our AI tools provide you with insights that you can use to understand your customers, and offer services that are tailored to their unique needs. Deliver contextually relevant, and accurate responses to your customers, and elevate their satisfaction levels.

Get More Done with Telvoip

All Productivity Components in One Place

We provide you with a full history of conversations, tasks as well as files, so nothing is missed.

Absolute Clarity

With a full history of communication, activities and tasks, you are 100% sure of what’s going on in the business.

Ensure no Deadline is Missed

With clear communication lines, and full clarity in regards to the affairs in the business, we ensure that no deadlines are missed, and that your teams and customers are happy.