Telvoip – Your All-in-One AI-Powered Contact Center Solution

Your All-in-One AI-Powered Contact Center Solution

Our AI-Powered Omnichannel Contact Center solution enables you to deliver exceptional customer experiences.

Engage customers on their preferred channels—Voice, WhatsApp, Email, Instagram, Facebook, Live Chat, or SMS, from a single, unified dashboard. Simplify communication, improve response times, and build lasting relationships with every interaction.

Trusted by Ambitious Brands

Harness the Power of Omnichannel Communication

We bring together voice, email, live chat, social media and SMS,

enabling you to offer a unified and consistent customer experience regardless of the channel your customers use.

Email Integration

Ensure Timely responses to emails via our platform and ensure no email slips through the cracks

Social Media Integration

Respond to Facebook, Instagram, Twitter, Telegram and WhatsApp through a single console

Interactive Texts

Receive and Send Text Messages in real time through a single console. Address your clients concerns properly and elevate their overall experience

External CRM Integration

Integrate our solution with the Customer Relationship Management system of your choice, and gain a 360 degree perspective of your clients

Turn Conversations into Profits

Minimize Costs

We empower your agents to handle up to 30% more conversations, enabling you to cut on operational costs. We improve the efficiency with which you handle traffic. The AI components of our solution enables you to improve the productivity of your agents, enabling them to do more.

Improve Satisfaction Levels

We enable you to improve customer satisfaction levels by up to 60%. This is by enabling you to provide high quality responses. By bringing together different channels in one platform, we make it easy for you to be where your customers are, and to make them happy and satisfied.

Repeat Business

Increase repeat business by up to 20%. By faster responses, improved satisfaction levels, increased engagement levels, customer loyalty will automatically follow.

Robust Analytics for In-Depth Insights

Get detailed call history, like inbound missed calls, outbound missed calls, average handle time, hold time, agent adherence, first call resolution data, call abandonment rate, occupancy rates, cost per call and many more. Improve operational efficiency, customer satisfaction and your overall business performance.

Optimise Performance of your Contact Centre

Detect patterns and trends in customer
interactions, and ensure proactive adjustments to optimise performance identify bottlenecks, streamline processes and improve overall operational efficiency of your contact centre

Ensure Data-Driven Decision Making

Our call analytics feature offers valuable data, which you can use to make informed decisions, allowing you to allocate resources more efficiently

Process payments while on call

Seamlessly process payments from your clients while on a call with them, at their point of convenience, whether card or mobile money payments.

Process Mobile Money Payments Efficiently

Initiate Secure Token Key (STK) push directly to your caller’s phones, and improve the payment collection process. Send your clients clear payment instructions via SMS, or Whatsapp and elevate the transaction experience.

Process Card Payments on call with your clients

Seamlessly process card payments in real time while on call with your clients. Our platform uses a technique to remove DTMF (dual-tone multi-frequency) in real-time during the call process to ensure security of the card details.

Securely Share Payment Links whilst on call with your clients

Facilitate instant fund collection by sending payment links to your clients during live calls, enhancing the efficiency of your payment collection process.

Power your Communications Workflows with AI

We provide you with simple, powerful AI tools that help you find new ways to grow, and make everyday business smoother

Improve Engagement Levels

Our AI tools help you serve more customers efficiently by delivering automated replies tailored to each interaction. This ensures that you stay responsive, even at scale.

Satisfy Customers

With real-time insights, you can better understand your customers and offer services that match their specific needs. Respond with accurate, relevant information so customers feel seen, heard, and valued

Streamline Your Workflow

Save time by automating repetitive tasks and reducing manual effort, so your team can focus on what truly matters - supporting customers and driving growth.

Tag along the Tools You Already Use

Seamlessly connect Telvoip with your CRM, Help Desk, E-commerce Platforms, or with your Productivity Apps.

Modern Businesses love Telvoip

Explore why businesses are enthusiastic about Telvoip!

Our cutting-edge communications platform has revolutionized customer interactions,

elevating operational efficiency and contributing to enhanced profitability

Choosing Telvoip for our call centre needs has been one of the best decisions we've made. Their services have revolutionised the way we interact with our customers.

Valentine

EnovePay

Telvoip has been nothing short of exceptional, since adopting their solution, we've noticed a significant increase in customer engagement and satisfaction levels.

Zawadi

Yogupay

Thanks to Telvoip, we've witnessed a noticeable improvement in customer retention and loyalty, ultimately contributing to the growth and success of our business.

Brian

CraftHouse

Ready to elevate and transform how you engage with your customers ?

Activate Telvoip and unleash the full potential of customer engagement

BOOK A DEMO

Watch Promo

Frequently Asked Questions FAQs

What is Telvoip?

Telvoip is a technology company that offers a platform that enables businesses to improve the manner in which they engage with their customers, to collect payment from their customers and to improve the productivity of their teams. This is by offering a unified platform that brings together all these functionalities.

How do I get started with Telvoip?

Simple. Just create a free account. We will set up your account, so you can start growing your business.

How can Telvoip benefit my business?

Our contact center solution enables your business to improve how you engage with your customers. Some of the notable benefits include decreasing your response time by up to 50%, increasing your customer engagement levels by up to 60%, and increasing repeat business by up to 40%. Our Payment tools increase payment acceptance, as well as abandonment rates. Our Productivity tools foster team collaboration, enabling you to increase team productivity by up to 30%.

What is a Contact Center Platform?

A contact centre platform is a comprehensive solution designed to manage customer interactions across various communication channels. It integrates methods such as phone, email, live chat, and social media to provide a unified customer service experience. These platforms typically include functionalities like call routing, automated responses, and integration with customer management systems, all aimed at enhancing service efficiency and effectiveness.

How can a contact centre platform help my business?

A contact center platform can enhance customer satisfaction and operational efficiency by streamlining communication channels, ensuring quick and consistent service, and fostering a positive customer experience. Its integrated tools and analytics provide insights into customer behaviour and agent performance, enabling continuous improvement. Managers can identify trends, optimise workflows, and make informed decisions to enhance service delivery. Tracking key performance indicators helps organizations set benchmarks and meet customer expectations.

What is a cloud based contact center?

A cloud-based contact center, sometimes referred to as a virtual contact center or a hosted contact center, is a customer support and service platform that runs exclusively on web-hosted infrastructure. A cloud-based contact center uses the infrastructure supplied by a third-party cloud service provider, as opposed to traditional contact centers that depend on gear and software that are housed on-site.

What can I do with the contact center platform?

A contact centre platform allows businesses to centralise customer interactions, streamlining communication and enhancing efficiency. It automates routine tasks, freeing up time for agents to focus on complex inquiries. The platform also aids in developing detailed customer profiles, enhancing personalization in service delivery. By gathering and analysing customer data, businesses can tailor responses and recommendations, creating a more satisfying experience. It supports effective workforce management by scheduling and monitoring agent activities, optimising resource allocation and improving response times.

What is an Omni-channel contact center platform?

An omnichannel contact center platform is a system that allows customers to interact with a business seamlessly across multiple channels. Whether they choose to connect via phone, email, chat, or social media, the experience remains consistent and unified. This strategy not only enhances customer satisfaction but also offers a comprehensive view of all interactions, facilitating improved decision-making for the business.

When do I get settled?

For mobile money transactions, settlement is done straight into your bank account. For credit or debit card transactions, settlement is done the next day.

How much do I pay?

We charge a fixed fee regardless of the value or volume of transactions you do. We are bringing back payments to the hands of the merchants. No percentages, just a fixed amount per transaction.

How can the productivity tool help my business?

With our productivity and collaboration tool, you’re in a position to plan, allocate and track tasks seamlessly to ensure they are completed on time. The AI components also enable you to automate various tasks, improve efficiency and thus increase profitability of your business.

How much do we charge for the solution?

For a single user who would just like to stay organized, our solution is free. For more than one user, we charge just $0.5 per team member. The productivity platform is free when used together with our contact center solution.

How can I contact Telvoip’s customer service?

Simple. Just send an email to support@telvoip.io, or call us on +254719682454.

I have a different question

If you have more questions that you need answers for, please feel free to email us on support@telvoip.io

Our Blog

Explore insightful articles on Customer Experience, Contact center industry, Technology, and Business trends, curated and shared by our team of contact center experts.