Telvoip is a technology company that offers a platform that enables businesses to improve the manner in which they engage with their customers and to improve the productivity of their teams. This is by offering a unified platform that brings together all these functionalities.

How do I get started?

Simple. Just create a free account. We will set up your account, so you can start growing your business.

What are the benefits of your contact center solution?

Our contact center solution enables your business to decrease response time by up to 50%, increase customer engagement levels by up to 60%, and increase repeat business by up to 40%. Our Productivity tools foster team collaboration, enabling you to increase team productivity by up to 30%.

What is a contact centre platform?

A contact centre platform is a comprehensive solution designed to manage customer interactions across various communication channels. It integrates methods such as phone, email, live chat, and social media to provide a unified customer service experience.

How much does the productivity platform cost?

For a single user who would just like to stay organized, our solution is free. For more than one user, we charge just $0.5 per team member. The productivity platform is free when used together with our contact center solution.

Telvoip | Unify Your Customer Interactions

HOW IT WORKS

Start Managing Customer Conversations in Minutes

Set Up Your Account

Connect Your Channels

Link your phone, WhatsApp, email, and social accounts in one place.

Start Responding

Manage conversations, support customers, and grow your business from one dashboard.

No complex setup, no heavy onboarding, and no technical expertise required.

Get started free

One platform. Every customer. Every channel.

Bring all your customer conversations into one simple dashboard, so your team can respond faster and work more efficiently.

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FEATURES

Everything You Need to Manage Customer Conversations - In One Platform

Core Product

Omnichannel Inbox

Bring every conversation into one console so agents never lose context across channels.

Calls (Inbound & Outbound)

Run service and sales campaigns from one built-in contact center experience.

Channels (WhatsApp, etc.)

Support WhatsApp, email, SMS, live chat, and social messages from one place.

Supporting Features

CRM Integration

Connect your CRM of choice for a full view of every customer relationship.

Reports & Analytics

See how teams and channels perform with clear, actionable reporting.

Ticketing

Assign, track, and resolve customer issues with clear ownership and status.

Built for faster responses, simpler workflows, and customer experiences that scale with your team.

Intelligence That Drives Every Interaction

AI that enables your team to respond faster, resolve smarter, and continuously improve with every conversation

AI-Powered Customer Engagement

Real-Time Support & Automation

Agent Performance Intelligence

Analytics & Insights

AI-Powered Customer Engagement

Transform your contact centre into an intelligent, always-on engagement engine. Telvoip’s AI assistants and dynamic knowledge base deliver instant, context-aware answers, enabling your team to resolve queries faster, reduce friction, and consistently deliver seamless, high-quality customer experiences.

Integration cloud

Meet the integrations working quietly behind your customer journey.

Connect CRM and support platforms in one flow so your team keeps context, history, and follow-up actions together across every conversation.

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TESTIMONIALS

What our clients say about us

Increase in Engagement
Telvoip has been nothing short of exceptional, since adopting their solution, we've noticed a significant increase in customer engagement and satisfaction levels.
Valentine
Business Owner
Improved Customer Retention
Thanks to Telvoip, we've witnessed a noticeable improvement in customer retention and loyalty, ultimately contributing to the growth and success of our business.
Zawadi
Customer Success Manager
Operational Efficiency
Our cutting-edge communications platform has revolutionized customer interactions, elevating operational efficiency and contributing to enhanced profitability.
Tech Innovator
Modern Business

Insights and ideas

Practical ideas for better customer conversations

Get the latest perspectives on customer experience, contact centres, and the technology helping teams move faster.

View all insights

General

Getting Conversational AI Escalation Right: Balancing Automation and Human Support

The future of AI in customer experience lies in improving how every interaction is handled, not in removing human involvement altogether. Conversational AI delivers value through speed, consistency, and routine task management, while human agents bring empathy, critical thinking, and judgment to complex or sensitive situations. The most effective customer service models integrate both, allowing each to contribute where it delivers the greatest value. For CX leaders evaluating conversational AI solutions, the priority should be to look beyond automation rates and assess how effectively their systems resolve customer issues, maintain trust, and equip agents with the context they need to deliver better outcomes. Ultimately, effective AI-powered customer experience depends on three things: automating what can be handled reliably, escalating what requires human expertise, and ensuring the transition between the two is seamless.