Introduction In the dynamic landscape of Kenya’s business environment, the role of call center solutions…
on January 31, 2024
The difference between Call centre and Contact centre
While the terms "call centre" as well as "contact centre" are often used interchangeably, they denote different things from customer communication and service standpoint.
on January 31, 2024
Why businesses in Kenya need call centre solutions
Call centre solutions are important as they help businesses to improve on the levels of services that they offer to their customers, besides increasing efficiency but that is not all, they also..
on January 31, 2024
What to look for in a Contact Centre Solution in Kenya
Businesses need to have in place various measures aimed at ensuring that they improve the level of customer service they offer one of which is having in place a good contact centre solution