Never Miss an Important Call! With our call waiting feature, you’re able to place an ongoing call on hold to pick an incoming call. While your agents are handling an ongoing call, they are notified of a new call, which they can decide to answer, and place the call they are on, on hold.
Need advice from a colleague? We enable you to connect with a colleague when you need advice without having to change lines
Keeping the caller on line waiting for a long time? Transfer one of the calls internally, and let the other agent pick it up. The second agent will have all information pertaining to the client’s issue, thus still being able to pick up the conversation from where the other agent left it.
Should there be a need to send one of the lines to a voicemail, we enable you to do so with ease
Call waiting is a feature that notifies agents of incoming calls even when they are already engaged in another conversation. This ensures no calls are missed and every important inquiry is addressed promptly.
Call waiting ensures that no customer is left waiting too long by allowing agents to be aware of incoming calls while on another call. This reduces missed opportunities and improves the overall customer experience.
Yes, call waiting enables agents to assess the importance of incoming calls. They can choose to switch to more urgent calls without dropping ongoing conversations, which is crucial in high-stakes environments.
The benefits include never missing important calls, improved customer satisfaction due to reduced wait times, better prioritization of calls, and increased agent productivity by handling more calls in less time.
Yes, call waiting can be integrated with various communication channels, allowing agents to manage calls from phone lines, VoIP systems, and other digital platforms seamlessly.
Yes, call waiting is designed to be user-friendly, allowing agents to switch between calls effortlessly without the hassle of dropping calls or transferring customers to voicemail
Yes, Call Waiting is particularly useful in environments with high call volumes, as it allows agents to manage multiple incoming calls efficiently, ensuring no call goes unanswered.