For businesses expanding globally, choosing the right contact center provider in emerging markets offers a powerful cost advantage. Lower labor costs, advanced technology adoption, and scalable service models make outsourcing an attractive option for companies seeking efficiency without sacrificing quality. With trusted partners like Telvoip, organizations can reduce overheads, optimize customer interactions, and stay competitive in today’s digital economy.
on September 19, 2025
Unified Communications: The Secret Weapon for Customer Retention
Many executives often assume customers leave because of pricing or product shortcomings, but the truth…
on September 11, 2025
The “DM for Prices” Problem: Why Informal Selling Needs Formal CX
In Africa’s digital marketplace, “DM for prices” has become shorthand for commerce. From Instagram boutiques…
on August 25, 2025
How AI and Communication Platforms Are Powering Business Innovation in Kenya
AI and modern communication platforms are transforming how businesses in Kenya operate, from streamlining customer engagement to enhancing efficiency and decision-making. This article explores the role of these technologies in driving innovation, competitiveness, and growth across different industries
on August 25, 2025
Top 10 Call Center Providers in Kenya: Why Telvoip Stands Out
Kenya’s call center industry is rapidly growing, offering businesses reliable outsourcing and customer experience solutions. In this guide, we highlight the top 10 call center providers in Kenya and explain why Telvoip stands out with its innovative technology, personalized support, and commitment to driving business growth.
on August 19, 2025
Cut Customer Handling Time in Half Using Smart Routing and Analytics
Customer expectations are higher than ever, and long wait times can quickly turn a good brand experience into a frustrating one. By leveraging smart routing and analytics, businesses can dramatically reduce handling times while ensuring customers are connected to the right agent or resource from the start. Beyond efficiency, these tools empower companies to anticipate customer needs, optimize workflows, and deliver faster, more personalized service—ultimately driving stronger loyalty and better business outcomes.
on August 19, 2025
Voice Interfaces for African SMEs: The Future of Customer Engagement
Voice interfaces are rapidly emerging as a game-changer for African SMEs, transforming how businesses connect with customers. From enabling seamless, multilingual communication to reducing operational costs, voice-powered technology offers SMEs the opportunity to deliver personalized, efficient, and human-like customer engagement at scale. As smartphone adoption and internet penetration continue to rise across the continent, SMEs that embrace voice interfaces are positioning themselves ahead of the curve meeting customers where they are and creating richer, more inclusive experiences.
on August 11, 2025
How Unified Communications Improve Customer Retention
Unified Communications (UC) streamlines how businesses interact with customers by integrating voice, video, messaging, and collaboration tools into a single platform. This seamless connectivity enables faster responses, personalized support, and consistent engagement across all channels—fostering trust and loyalty. By removing communication barriers and improving service efficiency, UC helps businesses create stronger customer relationships that lead to higher retention rates and long-term growth
on August 4, 2025
Mteja.io vs Telvoip: Which Cloud Communication Platform Is Better for SMEs?
Choosing the right communication platform is crucial for SME growth. In this comparison, we break down the features, pricing, integrations, and scalability of Mteja.io vs Telvoip to help you decide which platform best supports your customer engagement, team efficiency, and business expansion goals.
on July 28, 2025
Affordable Mteja.io Alternatives for Growing Teams in Kenya & East Africa
As businesses in Kenya and East Africa scale, the need for reliable and affordable communication tools becomes essential. While Mteja.io is a popular option, it may not always meet the budget or feature needs of growing teams. In this article, we explore top Mteja.io alternatives that offer competitive pricing, multi-channel capabilities, and easy integration—empowering teams to streamline customer communication and boost operational efficiency without breaking the ba