As Kenya cements its position as a regional business hub, the demand for efficient, customer-centric communication has never been higher. Traditional call centers are no longer enough; modern providers equipped with cloud, AI, and VoIP solutions like Telvoip are helping companies cut costs, improve service delivery, and scale faster. This shift is not just about answering calls; it’s about powering business growth in a digital-first world
on September 25, 2025
From Customer Support to Customer Success: The Shift African SMEs Must Make
Walk into a typical SME contact center in Nairobi, Lagos, or Kampala, and the scene…
on September 25, 2025
The 24/7 Expectation: Serving Customers Who Never Sleep
In today’s SME sector, it’s no longer acceptable for customers to wait until 9 AM…
on September 19, 2025
The WhatsApp Economy: Why Businesses Risk Irrelevance Without Conversational Commerce
Walk through the streets of Nairobi, Lagos, or Accra, and there’s a noticeable shift in…
on September 11, 2025
The “DM for Prices” Problem: Why Informal Selling Needs Formal CX
In Africa’s digital marketplace, “DM for prices” has become shorthand for commerce. From Instagram boutiques…
on September 11, 2025
WHITE PAPER: The Economics of CX: How Contact Centers Drive Revenue in 2025
Executive Summary: Why CX Has Become a Boardroom Priority In 2025, the perception of contact…
on September 4, 2025
Customer Engagement in E-Commerce: Standing Out in a Noisy Market
Africa’s e-commerce market is in the middle of a monumental shift. Platforms like Jumia, Takealot,…
on September 1, 2025
From Call to Close: Building a Seamless Customer Support System with TelVoIP
Customer expectations in Africa’s digital economy are higher than ever—speed, security, and reliability matter at every touchpoint. A seamless support system powered by TelVoIP ensures businesses can engage customers from the very first call to the final close with consistency and trust. By integrating secure, multichannel communication, companies not only resolve issues faster but also strengthen loyalty and drive long-term growth
on August 28, 2025
From Calls to Insights: Leveraging Call Data for Growth
Running a small-to-medium enterprise or a growing startup often means doing more with less. Teams…
on August 22, 2025
Customer Experience as a Revenue Engine
For too long, businesses have treated customer experience (CX) as an extension of their operations…