Collection Agencies

Improve debt collection results with our advanced Contact Centre Solution.

Improve your debt collection success rate with our innovative contact centre solution, designed for streamlined communication, enhanced customer engagement, and improved collection efforts.

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Collect Payment While on Call with your Clients

Effortlessly improve recovery efforts by sending debtors Secure Token Key (STK) pushes to prompt payments directly on debtors' phones while you’re on call with them.
We enable you to improve your collection processes by enabling you to deliver clear payment instructions via SMS, WhatsApp, or email, streamlining debtor payment experiences.

Interactive Voice Response (IVR

Through our intuitive IVR feature, you can intelligently route calls to the right agent based on the caller's input or information collected during the interaction.
Enable your debtors to speak to a particular agent, at all times, and improve your collection outcomes.

Call Monitoring and Recording

Recorded inbound and outbound calls enable close monitoring of agent-customer interactions. Our platform not only identifies areas for improvement and aligns with service standards but also supports targeted coaching, fostering continuous improvement and quality assurance within your organization.

Omnichannel

We give your clients the flexibility to reach out to you debtors via their preferred channels incorporating voice, email, SMS, Live Chat, and social media like Facebook, Instagram, Twitter (X), Telegram, Whatsapp among others.

Get Comprehensive Analytics

Gain a competitive edge with our advanced analytics. Monitor cross-channel conversations, enhance efficiency, boost customer satisfaction, and receive comprehensive reports for informed decisions.

Call history which captures all inbound missed calls, outbound missed calls, received inbound calls and received outbound calls
Average Handle Time
Hold Time
Agent Adherence
First Call Resolution Data
Call Abandonment Rate
Service Level (SL)
Occupancy Rate
Cost per Call

Integrate Telvoip with your Debt Collection System

Optimize and simplify your debt recovery processes by seamlessly integrating our solution with your debt management system. Get a complete view of your clients history for a more streamlined debt recovery experience.

CRM Integration

Seamlessly integrate Telvoip with your Customer Relationship Management (CRM) system to gain a comprehensive 360-degree view of your debtor’s payment history and all interactions they’ve had with your business.

Enhanced Security

Our solution enables you to adhere to various security, privacy and other regulatory compliance requirements. Our PCI DSS compliance ensures the data you entrust to us is safe.

Struggling to Recover Debts?

Activate Telvoip and Improve your Debt Collection Results.

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Modern Businesses love Telvoip

Explore why businesses are enthusiastic about Telvoip! Our cutting-edge communications platform has revolutionised customer interactions, elevating operational efficiency and contributing to enhanced profitability

Choosing Telvoip for our call centre needs has been one of the best decisions we've made. Their services have revolutionised the way we interact with our customers.

Shanya Jodie

careative inc

Telvoip has been nothing short of exceptional, since adopting their solution, we've noticed a significant increase in customer engagement and satisfaction levels.

Wilium Smith

Fish Kreativ

Thanks to Telvoip, we've witnessed a noticeable improvement in customer retention and loyalty, ultimately contributing to the growth and success of our business.