A.I powered communication tool for the internet

Meet your customers at their convenience, whether through voice, live chat, interactive text, or social media and respond seamlessly from a unified interface.

A.I powered communication tool for the internet

Meet your customers at their convenience, whether through voice, live chat, interactive text, or social media and respond seamlessly from a unified interface.

Fuelling the communication engine of Africa's ambitious brands.

Join forward-thinking companies elevating
their customer experience with our intuitive
contact centre solution.

Inbound and Outbound Call Handling

Our easy to set up cloud-based contact centre solution empowers your agents to handle calls effortlessly from any location. Set outbound call reminders to ensure that all outbound calls are made in a timely manner.
Load airtime centrally and seamlessly track airtime expenses on a single interface.

Note Taking

Empower your agents to capture all relevant points while on call, ensuring efficient and accurate tracking of customer issues.

Call Monitoring and Recording

Our platform records inbound and outbound calls, enabling you to closely monitor and evaluate the interactions of your agents with your customers. Identify the areas where your agents need improvement and foster a culture of quality assurance.

Interactive Voice Response

Intelligently route inbound calls to your agents based on their skill sets. Our call queuing function keeps your callers on hold when all the available agents are busy. Once an agent becomes available, we route the calls appropriately.

Business Hours

Effortlessly set up the operating hours for your call centres with our user-friendly configuration options. Set agent availability and implement flexible work schedules for your contact centre agents

Inbound and Outbound Call Handling

Our easy to set up cloud-based contact centre solution empowers your agents to handle calls effortlessly from any location. Set outbound call reminders to ensure that all outbound calls are made in a timely manner. Load airtime centrally and seamlessly track airtime expenses on a single interface.

Note Taking

Empower your agents to capture all relevant points while on call, ensuring efficient and accurate tracking of customer issues.

Call Monitoring and Recording

Interactive Voice Response

Business Hours

Effortlessly set up the operating hours for your call centres with our user-friendly configuration options. Set agent availability and implement flexible work schedules for your contact centre agents

Telvoip for Elevated Customer Experience

Our Contact Centre Solution enables you to Build Relationships that Drive Profits

50%

Decrease in
Response Time

60%

Growth in Customer
Engagement

20%

Growth in
Agent ROI

Robust Analytics for In-Depth Insights

Get detailed call history, like inbound missed calls, outbound missed calls, average handle time, hold time, agent adherence, first call resolution data, call abandonment rate, occupancy rates, cost per call and many more. Improve operational efficiency, customer satisfaction and your overall business performance.

Optimise Performance of your Contact Centre

Detect patterns and trends in customer
interactions, and ensure proactive adjustments to optimise performance identify bottlenecks, streamline processes and improve overall operational efficiency of your contact centre

Ensure Data-Driven Decision Making

Our call analytics feature offers valuable data, which you can use to make informed decisions, allowing you to allocate resources more efficiently

Process payments while on call

Seamlessly process payments from your clients while on a call with them, at their point of convenience, whether card or mobile money payments.

Process Mobile Money Payments Efficiently

Initiate Secure Token Key (STK) push directly to your caller’s phones, and improve the payment collection process. Send your clients clear payment instructions via SMS, or Whatsapp and elevate the transaction experience.

Process Card Payments on call with your clients

Seamlessly process card payments in real time while on call with your clients. Our platform uses a technique to remove DTMF (dual-tone multi-frequency) in real-time during the call process to ensure security of the card details.

Securely Share Payment Links whilst on call with your clients

Facilitate instant fund collection by sending payment links to your clients during live calls, enhancing the efficiency of your payment collection process.

Process payments while on call

Seamlessly process payments from your clients while on a call with them, at their point of convenience, whether card or mobile money payments.

Process Mobile Money Payments Efficiently

Process Card Payments on call with your clients

Securely Share Payment Links whilst on call with your clients

Facilitate instant fund collection by sending payment links to your clients during live calls, enhancing the efficiency of your payment collection process.

Harness the power of Omnichannel Communication

We bring together voice, email, live chat, social media and SMS, enabling you to offer a unified and consistent customer experience regardless of the channel your customers use.

Email Integration

Ensure timely responses to emails via our platform, and ensure no email slips through the cracks.

Social Media Integration

Respond to Facebook, Instagram, Twitter, Telegram, and Whatsapp through a single console.

Interactive Texts

Receive and send text messages in real time through a single console. Address your clients concerns promptly and elevate their overall experience.

External CRM Integration

Integrate our solution with the Customer Relationship Management system of your choice, and gain a 360 degree perspective of your clients.

Modern Businesses love Telvoip

Explore why businesses are enthusiastic about Telvoip! Our cutting-edge communications platform has revolutionised customer interactions, elevating operational efficiency and contributing to enhanced profitability

Choosing Telvoip for our call centre needs has been one of the best decisions we've made. Their services have revolutionised the way we interact with our customers.

Shanya Jodie

careative inc

Telvoip has been nothing short of exceptional, since adopting their solution, we've noticed a significant increase in customer engagement and satisfaction levels.

Wilium Smith

Fish Kreativ

Thanks to Telvoip, we've witnessed a noticeable improvement in customer retention and loyalty, ultimately contributing to the growth and success of our business.

Kristine Rowe

Digital People

Plans & Pricing

Our adaptable pricing plans empower you to effortlessly scale up or down as your needs evolve.

Monthly

Yearly 50% Off

Basic Plan

Our basic plan offers you the essentials for better conversations in your startup. $5 dollars (Min 1 user-Max 5 users)

$5/Month

Basic IVR
Soft Phone
Inbound & Outbound Calling.
Add just $1 and get call records

Buy Now

Advanced Plan

This plan offers advanced features to boost your performance.$30 per agent (Min 1 user-Max 20 users)

$30/Month

Web dialer
Customisable IVR
Omnichannel (Facebook, Instagram, Whatsapp, Email, Interactive Text)
Call recording
Reports/analytics
Business Hours/Time of day routing
Technical support

Buy Now

Professional Plan

Get everything you need to elevate customer experience. $40 per agent (Min 5 users-Max 100 users)

$40/Month

Everything in Advanced
CRM integration
Advanced reporting/Analytics
API integration (Integrate with the tools you like)
Outbound Campaigns

Buy Now