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A.I powered communication tool for the internet

Meet your customers at their convenience, whether through voice, live chat, interactive text, or social media and respond seamlessly from a unified interface.

A.I powered communication tool for the internet

Meet your customers at their convenience, whether through voice, live chat, interactive text, or social media and respond seamlessly from a unified interface.

Telvoip Dashboard
Telvoip Dashboard

Fuelling the communication engine of Africa's ambitious brands.

Join forward-thinking companies elevating
their customer experience with our intuitive
contact centre solution.

Inbound and Outbound Call Handling

Our easy to set up cloud-based contact centre solution empowers your agents to handle calls effortlessly from any location. Set outbound call reminders to ensure that all outbound calls are made in a timely manner.
Load airtime centrally and seamlessly track airtime expenses on a single interface.

Note Taking

Empower your agents to capture all relevant points while on call, ensuring efficient and accurate tracking of customer issues.

Call Monitoring and Recording

Our platform records inbound and outbound calls, enabling you to closely monitor and evaluate the interactions of your agents with your customers. Identify the areas where your agents need improvement and foster a culture of quality assurance.

Interactive Voice Response

Intelligently route inbound calls to your agents based on their skill sets. Our call queuing function keeps your callers on hold when all the available agents are busy. Once an agent becomes available, we route the calls appropriately.

Business Hours

Effortlessly set up the operating hours for your call centres with our user-friendly configuration options. Set agent availability and implement flexible work schedules for your contact centre agents
Inbound and Outbound Call Handling
Our easy to set up cloud-based contact centre solution empowers your agents to handle calls effortlessly from any location. Set outbound call reminders to ensure that all outbound calls are made in a timely manner. Load airtime centrally and seamlessly track airtime expenses on a single interface.
Note Taking
Empower your agents to capture all relevant points while on call, ensuring efficient and accurate tracking of customer issues.
Call Monitoring and Recording
Our platform records inbound and outbound calls, enabling you to closely monitor and evaluate the interactions of your agents with your customers. Identify the areas where your agents need improvement and foster a culture of quality assurance.
Interactive Voice Response
Intelligently route inbound calls to your agents based on their skill sets. Our call queuing function keeps your callers on hold when all the available agents are busy. Once an agent becomes available, we route the calls appropriately.
Business Hours
Effortlessly set up the operating hours for your call centres with our user-friendly configuration options. Set agent availability and implement flexible work schedules for your contact centre agents
Telvoip
Active Call

Telvoip for Elevated Customer Experience

Our Contact Centre Solution enables you to Build Relationships that Drive Profits

50%
Decrease in
Response Time
60%
Growth in Customer
Engagement
20%
Growth in
Agent ROI
Robust Analytics for In-Depth Insights
Get detailed call history, like inbound missed calls, outbound missed calls, average handle time, hold time, agent adherence, first call resolution data, call abandonment rate, occupancy rates, cost per call and many more. Improve operational efficiency, customer satisfaction and your overall business performance.
Optimise Performance of your Contact Centre
Detect patterns and trends in customer
interactions, and ensure proactive adjustments to optimise performance identify bottlenecks, streamline processes and improve overall operational efficiency of your contact centre
Ensure Data-Driven Decision Making
Our call analytics feature offers valuable data, which you can use to make informed decisions, allowing you to allocate resources more efficiently
Process payments while on call
Seamlessly process payments from your clients while on a call with them, at their point of convenience, whether card or mobile money payments.
Process Mobile Money Payments Efficiently
Initiate Secure Token Key (STK) push directly to your caller’s phones, and improve the payment collection process. Send your clients clear payment instructions via SMS, or Whatsapp and elevate the transaction experience.
Process Card Payments on call with your clients
Seamlessly process card payments in real time while on call with your clients. Our platform uses a technique to remove DTMF (dual-tone multi-frequency) in real-time during the call process to ensure security of the card details.
Securely Share Payment Links whilst on call with your clients
Facilitate instant fund collection by sending payment links to your clients during live calls, enhancing the efficiency of your payment collection process.
Client call
Woman on phone
Processing Payment
Client call
Woman on phone
Processing Payment
Processing Payment
Process payments while on call
Seamlessly process payments from your clients while on a call with them, at their point of convenience, whether card or mobile money payments.
Process Mobile Money Payments Efficiently
Initiate Secure Token Key (STK) push directly to your caller’s phones, and improve the payment collection process. Send your clients clear payment instructions via SMS, or Whatsapp and elevate the transaction experience.
Process Card Payments on call with your clients
Seamlessly process card payments in real time while on call with your clients. Our platform uses a technique to remove DTMF (dual-tone multi-frequency) in real-time during the call process to ensure security of the card details.
Securely Share Payment Links whilst on call with your clients
Facilitate instant fund collection by sending payment links to your clients during live calls, enhancing the efficiency of your payment collection process.
Client call
Processing Payment

Harness the power of Omnichannel Communication

We bring together voice, email, live chat, social media and SMS, enabling you to offer a unified and consistent customer experience regardless of the channel your customers use.

Email
Email Integration
Ensure timely responses to emails via our platform, and ensure no email slips through the cracks.
Social media
Social Media Integration
Respond to Facebook, Instagram, Twitter, Telegram, and Whatsapp through a single console.
Interactive Texts
Receive and send text messages in real time through a single console. Address your clients concerns promptly and elevate their overall experience.
CRM
External CRM Integration
Integrate our solution with the Customer Relationship Management system of your choice, and gain a 360 degree perspective of your clients.

Modern Businesses love Telvoip

Explore why businesses are enthusiastic about Telvoip! Our cutting-edge communications platform has revolutionised customer interactions, elevating operational efficiency and contributing to enhanced profitability

Plans & Pricing

Our adaptable pricing plans empower you to effortlessly scale up or down as your needs evolve.

Monthly
Yearly 50% Off

Basic Plan

Our basic plan offers you the essentials for better conversations in your startup. $5 dollars (Min 1 user-Max 5 users)
$5/Month
  • Basic IVR
  • Soft Phone
  • Inbound & Outbound Calling.
  • Add just $1 and get call records
Buy Now
Professional plan

Professional Plan

Get everything you need to elevate customer experience. $40 per agent (Min 5 users-Max 100 users)
$40/Month
  • Everything in Advanced
  • CRM integration
  • Advanced reporting/Analytics
  • API integration (Integrate with the tools you like)
  • Outbound Campaigns
Buy Now

Enterprise Plan

For large businesses & organisations. $80 per agent
$80Month
  • Min 20 users-Unlimited number of agents
  • Customised to meet your exact business needs
Book a call

Basic Plan

Our basic plan offers you the essentials for better conversations in your startup. $5 dollars (Min 1 user-Max 5 users)
$60/Year
  • Basic IVR
  • Soft Phone
  • Inbound & Outbound Calling.
  • Add just $1 and get call records
Buy Now
Professional plan

Professional Plan

Get everything you need to elevate customer experience. $40 per agent (Min 5 users-Max 100 users)
$480/Year
  • Everything in Advanced
  • CRM integration
  • Advanced reporting/Analytics
  • API integration (Integrate with the tools you like)
  • Outbound Campaigns
Buy Now

Enterprise Plan

For large businesses & organisations. $80 per agent
0
  • Min 20 users-Unlimited number of agents
  • Customised to meet your exact business needs
Book a call
Monthly
Yearly 50% Off

Basic Plan

Our basic plan offers you the essentials for better conversations in your startup. $5 dollars (Min 1 user-Max 5 users)
$5/Month
  • Basic IVR
  • Soft Phone
  • Inbound & Outbound Calling.
  • Add just $1 and get call records
Buy Now
Professional plan

Professional Plan

Get everything you need to elevate customer experience. $40 per agent (Min 5 users-Max 100 users)
$40/Month
  • Everything in Advanced
  • CRM integration
  • Advanced reporting/Analytics
  • API integration (Integrate with the tools you like)
  • Outbound Campaigns
Buy Now

Enterprise Plan

For large businesses & organisations. $80 per agent
$80Month
  • Min 20 users-Unlimited number of agents
  • Customised to meet your exact business needs
Book a call

Basic Plan

Our basic plan offers you the essentials for better conversations in your startup. $5 dollars (Min 1 user-Max 5 users)
$60/Year
  • Basic IVR
  • Soft Phone
  • Inbound & Outbound Calling.
  • Add just $1 and get call records
Buy Now
Professional plan

Professional Plan

Get everything you need to elevate customer experience. $40 per agent (Min 5 users-Max 100 users)
$480/Year
  • Everything in Advanced
  • CRM integration
  • Advanced reporting/Analytics
  • API integration (Integrate with the tools you like)
  • Outbound Campaigns
Buy Now

Enterprise Plan

For large businesses & organisations. $80 per agent
0
  • Min 20 users-Unlimited number of agents
  • Customised to meet your exact business needs
Book a call

Ready to elevate and transform how you engage with your customers ?

Activate Telvoip and unleash the full potential of customer engagement

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Telvoip Dashboard

Our Blog

Explore insightful articles on Customer Experience, Contact centre industry, Technology, and Business trends, curated and shared by our team of contact centre experts.

omnichannel
Mar

Best Omnichannel Strategies for Customer Support Teams

Omnichannel support is transforming how businesses engage with customers. By integrating multiple communication channels such as phone, email, live chat, and social media support teams can provide consistent, personalized service across every touchpoint. The right strategies help streamline workflows, reduce response times, and ensure customers receive the support they need, when and where they need it.
CRM
Mar

Why CRM Integration Is Essential for Modern Contact Centers

CRM integration has become a cornerstone of modern contact centers. By connecting customer data with communication channels, businesses can deliver personalized experiences, improve efficiency, and empower agents with real-time insights. This seamless flow of information not only enhances customer satisfaction but also drives better decision-making and long-term loyalty.
contact center analytics
Mar

Contact Center Analytics: The Complete Guide

Contact center analytics is transforming how businesses understand and improve customer interactions. By leveraging data from calls, chats, and other communication channels, companies can gain valuable insights into agent performance, customer behavior, and overall service quality. This complete guide explores the key metrics, tools, and strategies needed to optimize your contact center operations. Learn how to use analytics to reduce response times, enhance customer satisfaction, and make data-driven decisions. Discover how solutions like TelVoIP empower businesses with real-time insights to drive efficiency and growth.

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