Customer support

Craft exceptional customer experiences that leave a lasting impression

Elevate both inbound and outbound customer interactions with our intuitive platform, and take your customer engagement to new heights.

Inbound and Outbound Call Handling

Handle calls remotely with ease using our cloud-based contact centre solution, enabling agents to work from any location. Ensure timely outbound calls with reminders, and centrally load airtime for agents while seamlessly tracking their spending on the platform.

Call Monitoring and Recording

Our platform records all calls, enabling close monitoring of agent-customer interactions. It surpasses identification of improvement areas, actively facilitating targeted coaching for agents, fostering a culture of continuous improvement and quality assurance within your organization.

Note Taking

Every point holds significance. While on a call, our platform empowers your agents to capture and retain all call details, ensuring no valuable information is overlooked. Empower your agents to capture all relevant points, ensuring efficient and accurate tracking of customer issues.

Business Hours

Easily configure call centre operating hours and agent availability with our user-friendly options. Implement flexible schedules to accommodate peak call times and enhance coverage. Improve agent responsiveness and client satisfaction.

Interactive Voice Response (IVR)

Efficiently route inbound calls based on agents' skills. Our IVR automates routine tasks, allowing agents to handle complex inquiries, boosting efficiency. Call Queuing holds callers during busy times, routing them to the next available agent for seamless assistance.

Process payments while you’re on call with your clients

Seamlessly process payments from your clients while on a call with them, at their point of convenience, whether card or mobile money payments and improve their experience

External CRM Integration

Achieve a comprehensive client view by accessing all relevant information during calls. Our platform seamlessly integrates with leading CRM systems like Bitrix24, Zoho CRM, and more, enhancing efficiency and connectivity of customer data.

Get Comprehensive Analytics of your operations

Gain a competitive edge with our advanced analytics, monitoring conversations across channels for strategic decision-making. Enhance operational efficiency, customer satisfaction, and overall business performance through intuitive analytics. Receive comprehensive reports including call history, average handle time, agent adherence, and more.

Omnichannel

Customise your customer interaction integration across multiple channels such as phone calls, emails, live chat, social media, and messaging apps. Ensure a unified and consistent customer experience across all channels regardless of their preference.

Email Integration: Consolidate touchpoints with email integration, allowing clients to respond to customer emails without opening multiple browsers.

Social Media Integration: Agents can seamlessly engage with clients across Facebook, Instagram, X, Telegram, and WhatsApp through a unified interface, meeting clients at their preferred points of convenience.

Interactive Texts: Interact with clients in real-time via text messages using a unified interface. Promptly address their concerns to enhance their overall experience.

Live Chat: Respond to live chats seamlessly within Telvoip, consolidating client interactions onto a single interface, accessible from any preferred tool.

Numbers Don't Lie

Our Contact Centre Solution enables you to Build Relationships that Drive Profits

50%

Decrease in
Response Time

60%

Growth in Customer
Engagement

20%

Growth in
Agent ROI

Modern Businesses love Telvoip

Explore why businesses are enthusiastic about Telvoip! Our cutting-edge communications platform has revolutionised customer interactions, elevating operational efficiency and contributing to enhanced profitability

Choosing Telvoip for our call centre needs has been one of the best decisions we've made. Their services have revolutionised the way we interact with our customers.

Shanya Jodie

careative inc

Telvoip has been nothing short of exceptional, since adopting their solution, we've noticed a significant increase in customer engagement and satisfaction levels.

Wilium Smith

Fish Kreativ

Thanks to Telvoip, we've witnessed a noticeable improvement in customer retention and loyalty, ultimately contributing to the growth and success of our business.

Kristine Rowe

Digital People

Plans & Pricing

Our adaptable pricing plans empower you to effortlessly scale up or down as your needs evolve.

Monthly

Yearly 50% Off

Basic Plan

Our basic plan offers you the essentials for better conversations in your startup. $5 dollars (Min 1 user-Max 5 users)

$5/Month

Basic IVR
Soft Phone
Inbound & Outbound Calling.
Add just $1 and get call records

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Advanced Plan

This plan offers advanced features to boost your performance.$30 per agent (Min 1 user-Max 20 users)

$30/Month

Web dialer
Customisable IVR
Omnichannel (Facebook, Instagram, Whatsapp, Email, Interactive Text)
Call recording
Reports/analytics
Business Hours/Time of day routing
Technical support

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Professional Plan

Get everything you need to elevate customer experience. $40 per agent (Min 5 users-Max 100 users)

$40/Month

Everything in Advanced
CRM integration
Advanced reporting/Analytics
API integration (Integrate with the tools you like)
Outbound Campaigns

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