Debt Collection

Contact Centre Solution for effective debt recovery

Telvoip offers tailored solutions for banks, microfinance institutions, neobanks, digital lending platforms, and debt collection agencies, providing tools to enhance debt collection and recovery processes. Meticulously designed to mitigate non-performing loans.

Collect Payment while on call with your clients

Effortlessly facilitate debtor payments during calls, accommodating card or mobile money transactions for enhanced recovery efforts. Utilise Secure Token Key (STK) pushes to prompt payments directly on debtors' phones, improving collection processes. Through our omni-channel platform, deliver clear payment instructions via SMS, WhatsApp, or email, streamlining debtor payment experiences.

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Enhanced Security

In the financial sector, data security is crucial. Protect sensitive data with our specialised data centres. Ensure uninterrupted business operations and swift data recovery with our user-friendly platform. Implement robust fraud detection measures including voice biometrics, two-factor authentication, and strict user access management for added security.

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Integrate Telvoip with your Debt Collection System

Optimise and simplify your debt recovery process by seamlessly integrating our solution with your debt management system. Minimise the reliance on manual intervention, enhancing overall efficiency and expediting the resolution of outstanding accounts for a more streamlined debt recovery experience.

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Interactive Voice Response (IVR)

Through our intuitive IVR feature, you can intelligently route calls to the appropriate department or agent based on the caller's input or information collected during the interaction. This streamlines the call-handling process and minimises wait times.

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Call Recording

Recorded inbound and outbound calls enable close monitoring of agent-customer interactions. Our platform not only identifies areas for improvement and aligns with service standards but also supports targeted coaching, fostering continuous improvement and quality assurance within your organisation.

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Omnichannel

We give your clients the flexibility to reach out to you via their preferred channels incorporating voice, email, SMS, Live Chat, and social media like Facebook, Instagram, Twitter (X), Telegram, Whatsapp among others.

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CRM Integration

Seamlessly integrate Telvoip with your Customer Relationship Management (CRM) system to gain a comprehensive 360-degree view of your client's payment history and all interactions they've had with your business.

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Get Comprehensive Analytics

Gain a competitive edge with our advanced analytics. Monitor all conversations across channels to inform strategic decisions.

Enhance operational efficiency, customer satisfaction, and overall business performance with intuitive analytics.

Receive comprehensive reports for informed decision-making such as:

Call history which captures all inbound missed calls, outbound missed calls, received inbound calls and received outbound calls
Average Handle Time
Hold Time
Agent Adherence
First Call Resolution Data
Call Abandonment Rate
Service Level (SL)
Occupancy Rate
Cost per Call

Modern Businesses love Telvoip

Explore why businesses are enthusiastic about Telvoip! Our cutting-edge communications platform has revolutionised customer interactions, elevating operational efficiency and contributing to enhanced profitability

Choosing Telvoip for our call centre needs has been one of the best decisions we've made. Their services have revolutionised the way we interact with our customers.

Shanya Jodie

careative inc

Telvoip has been nothing short of exceptional, since adopting their solution, we've noticed a significant increase in customer engagement and satisfaction levels.

Wilium Smith

Fish Kreativ

Thanks to Telvoip, we've witnessed a noticeable improvement in customer retention and loyalty, ultimately contributing to the growth and success of our business.