Outbound Call Centre
Turn conversations into paying customers with our AI Powered Communication Tool. Reach more customers, and grow your revenues with our intuitive outbound call centre solution.
Outbound Call Centre Designed for Growth
Auto Dialler
Automate your outbound calling process by doing away with repetitive tasks like manually keying in numbers. Our auto dialler enables you to automate and streamline the whole process, freeing up time for your agents to focus on other important tasks.
DISCOVER MOREEngage in meaningful conversations
Our AI agent assist equips your sales agents with all the information they need to close more deals and to offer super services to your customers.
Get Local and International Numbers
Seamlessly get local and international numbers that you can use to make and receive calls at affordable rates.
DISCOVER MOREImproved Productivity for tangible Results
Spend less time making more calls, minimise resolution times and increase customer satisfaction.
DISCOVER MORERich features to Take your Outbound Calling to the Next Level
Use Cases
Our outbound call centre solution is customised for multiple use cases. Whether you’re keen on driving sales, carrying out a survey, improving customer service through personalised services or taking your support to the next level, our solution offers everything you need to automate the process, thus growing your business
For Lead Generators
Generate more revenues by empowering your sales people to seamlessly make lead generation calls. Make it easy for your sales agents to upsell and cross sell your products with a view of generating more sales
For Customer Service and Support
Empower your customer service agents with our outbound call centre solution and enable them to proactively reach out to your customers. Offer personalised services, and ensure customer issues and concerns are addressed appropriately. Improve customer satisfaction and build customer loyalty, thus setting up your business for growth
For Telesales and Telemarketing
Enable your agents to pitch products to your customers with ease, thereby generating interest in your products and services. Ensure these sales are closed, and grow your business
For Efficient Debt Collection
Seamlessly reach out to clients with outstanding payments. Using our outbound call centre solution, arrange payment plans, and share with your clients payment links
For Market Research and Survey
Carry outbound calls to gather data and insights from your customers or from the general public with our intuitive solution. Make informed decisions and customize your offerings to meet market needs, and set your business for growth
For Appointment Bookings
Schedule appointments, follow up calls and callbacks easily through our outbound calling platform. Ensure all appointments are scheduled appropriately, and that no meeting is missed
Connect to the CRM you love
We enable you to further streamline your communication workflows by enabling you to connect to the tools you love
Why Telvoip’s Outbound Call Centre Solution?
Frequently Asked Questions FAQs
What is outbound calling?
Outbound calling refers to calls initiated by a call center or business to reach out to customers or prospects. These calls are typically used for telemarketing, customer follow-ups, sales, and conducting surveys, aiming to promote products, gather feedback, or provide customer support
What metrics can I get from Telvoip’s Outbound Call Centre Solution?
Telvoip’s outbound call center solution provides various metrics, including call volume, average handling time, customer satisfaction rates, agent performance, and call outcomes. These metrics help businesses track and optimize their outbound calling strategies
How can I be set up?
To set up Telvoip’s outbound call center solution, you need to contact Telvoip’s support team. They will guide you through the onboarding process, including configuring the system and training your agents to use the platform effectively
What are the primary objectives of an outbound call center?
The primary objectives of an outbound call center include generating sales leads, conducting customer surveys, following up on customer inquiries, providing customer support, and conducting telemarketing campaigns
How does an outbound call center improve sales conversion rates?
An outbound call center improves sales conversion rates by allowing businesses to reach out to potential customers, use targeted call lists, and provide personalized sales pitches. With features like auto dialers and CRM integration, agents can focus on high-quality leads and increase the chances of closing sales.
What industries benefit most from outbound call centers?
Modern inbound call centers often include features like Interactive Voice Response (IVR), call routingIndustries such as telecommunications, finance, healthcare, e-commerce, and real estate benefit most from outbound call centers. These industries rely on customer engagement for sales, follow-ups, lead generation, and customer retention efforts., CRM integration, real-time analytics, and multi-channel support to improve efficiency and customer experience
How can an outbound call center help with customer retention?8
An outbound call center can help with customer retention by conducting follow-up calls, customer satisfaction surveys, and offering personalized promotions or loyalty programs. These interactions show customers that their feedback and business are valued, fostering long-term relationships.
How can outbound call centers integrate with other marketing strategies?
Outbound call centers can integrate with other marketing strategies by aligning call campaigns with email marketing, social media, and content marketing efforts. Coordinating these channels ensures a unified approach to customer engagement, reinforcing messages and increasing the effectiveness of marketing campaigns.
How do outbound call centers handle time zone differences?
Outbound call centers handle time zone differences by scheduling calls according to the local time of the target audience. Advanced call center software can automate time zone management to ensure calls are made at optimal times, enhancing the likelihood of reaching customers and maintaining engagement.
How can outbound call centers enhance customer feedback collection?
Outbound call centers enhance customer feedback collection by conducting structured surveys and follow-up calls. This allows businesses to gather real-time insights into customer experiences, preferences, and areas for improvement, which can be used to refine products and services
Ready to Elevate Your Outbound Calling Experience?
Activate Telvoip and unleash the full potential of customer engagement
