Everything to Take your Online Stores to the Next Level

Equip your agents with powerful communication and collaboration tools that empower them to effectively engage with prospects and close more leads.

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Trusted by leading Online Stores

Powerful Tools to Elevate Retail Experience

Integrate Telvoip with your E-commerce Platform

Effortlessly integrate Telvoip with Shopify, Magento, or BigCommerce. Automatically display client's personal and order details upon contact, eliminating manual search.
Enhance the shopping experience for your customers and boost efficiency for your agents.

Improve Productivity

Automate repetitive tasks, enable seamless collaboration between team members, and enable your agents to seamlessly schedule client meetings, all in a single platform. Our predictive dialer saves your sales agents time, so they can concentrate on what matters: selling. Implement knowledge management systems for quick access to information and FAQs, and optimize agent efficiency.

Empower your Agents Work from Anywhere

Unlock the potential of remote work by empowering your sales agents to operate from any location. Stay in control with the ability to seamlessly monitor the performance of your agents. Elevate your sales game with Telvoip.

Minimize the time it takes to Resolve Customer Issues

Direct your shoppers to the right agents to solve their issues via our intuitive IVR. We provide you with details of customer orders, history with the company to ensure that you offer them a personalized service.

All the Superpowers for your
Retail Store

Call Monitoring and Recording

We record all inbound and outbound calls, allowing close monitoring of sales agents' interactions with customers. It surpasses mere identification of improvement areas, ensuring alignment with service standards. We enable you to detect coaching needs, thereby fostering continuous improvement and quality assurance, ultimately boosting your revenues.

Reliable and Secure

Our solution enables you to adhere to various security, privacy and other regulatory compliance requirements. Our PCI DSS compliance ensures the data you entrust to us is safe.

CRM Integration

Seamlessly integrate Telvoip with your Customer Relationship Management (CRM) system to gain a comprehensive 360-degree view of your debtor’s payment history and all interactions they’ve had with your business.

Omnichannel

We give your clients the flexibility to reach out to you via their preferred channels incorporating voice, email, SMS, Live Chat, and Social Media like Facebook, Instagram, Twitter (X), Telegram, Whatsapp among others.

Get Comprehensive Analytics

Gain a competitive edge with our advanced analytics. Monitor cross-channel conversations, enhance efficiency, boost customer satisfaction, and receive comprehensive reports for informed decisions.

Call history which captures all inbound missed calls, outbound missed calls, received inbound calls and received outbound calls
Average Handle Time
Hold Time
Agent Adherence
First Call Resolution Data
Call Abandonment Rate
Service Level (SL)
Occupancy Rate
Cost per Call

Ready to Give Your Retail Store Superpowers?

Activate Telvoip and Witness Supercharged Growth for your Retail Business

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Modern Businesses love Telvoip

Explore why businesses are enthusiastic about Telvoip! Our cutting-edge communications platform has revolutionised customer interactions, elevating operational efficiency and contributing to enhanced profitability

Choosing Telvoip for our call centre needs has been one of the best decisions we've made. Their services have revolutionised the way we interact with our customers.

Shanya Jodie

careative inc

Telvoip has been nothing short of exceptional, since adopting their solution, we've noticed a significant increase in customer engagement and satisfaction levels.

Wilium Smith

Fish Kreativ

Thanks to Telvoip, we've witnessed a noticeable improvement in customer retention and loyalty, ultimately contributing to the growth and success of our business.