Sales - Telvoip

Achieve sales excellence with our comprehensive and feature-rich omnichannel platform designed to drive success

Enhance your communication and boost sales with Telvoip. Equipping your sales agents with powerful communication tools, we empower them to effectively engage with prospects and close more leads. Elevate your
revenues with Telvoip.

Improve Productivity of your Sales Agents

Telvoip enhances sales agent productivity with intuitive features, enabling increased sales. Utilise predictive dialer for efficient outbound calls, optimising productivity and minimising downtime. This leads to more sales opportunities and improved overall performance.

DISCOVER MORE

Integrate Telvoip with your E-commerce Platform

Effortlessly integrate Telvoip with your preferred e-commerce platform (Shopify, Magento, or BigCommerce). Streamline customer interactions by automatically displaying their personal order details, eliminating manual search efforts for agents. This saves time and enhances the shopping experience for customers.

DISCOVER MORE

Minimise the time it takes to resolve customer issues

Direct your shoppers to the right agents to solve their issues/respond to them via our intuitive IVR. We provide you with details of customer orders, history with the company to ensure that you offer them a personalised service.

DISCOVER MORE

CRM Integration

Centralise every communication channel into one user-friendly hub, allowing seamless switching between voice, SMS, email, social media, live chat, Telegram, or WhatsApp without any wait times. Empower your sales teams by letting Telvoip handle the communication workload, enabling them to concentrate on what truly matters, selling.

DISCOVER MORE

Call Monitoring and Recording

Our platform records all inbound and outbound calls, enabling close monitoring of sales agent interactions with customers. It surpasses mere identification of improvement areas by actively facilitating targeted coaching, fostering continuous improvement and quality assurance, ultimately boosting organisational revenues.

DISCOVER MORE

Let your sales agents work from anywhere

Unlock the potential of remote work by empowering your sales agents to operate from any location. Stay in control with the ability to seamlessly monitor the performance of your agents. Elevate your sales game with Telvoip.

DISCOVER MORE

Omnichannel

We give your clients the flexibility to reach out to you via their preferred channels incorporating voice, email, SMS, Live Chat, and social media like Facebook, Instagram, Twitter (X), Telegram, Whatsapp among others.

DISCOVER MORE

Leverage advanced Analytics to elevate and Optimise your Sales Strategies

Gain valuable insights to track sales team performance, optimise efficiency, and enhance overall productivity.

Our platform offers a range of metrics such as Service Level, Average Handle Time, First Call Resolution, Call Abandonment Rate, Hold Time, Missed Inbound Calls, Occupancy Rate, Agent Adherence, Customer Satisfaction, Net Promoter Score, cost per call, and missed outbound calls.

Performance Monitoring: Utilise our real-time dashboards and reports for comprehensive insights. Supervisors can monitor individual sales agents and overall contact centre performance effectively with key metrics.

Improve Operational Efficiency: Analyse call metrics like volume, handling times, and agent availability. This data helps identify patterns, optimise resource allocation, enhance efficiency, and reduce costs.

Forecasting and Planning: We provide insights for forecasting call volumes, facilitating improved workforce planning. Adjust staffing levels, schedules, and resources more accurately to meet anticipated demand.

Cost Optimisation: Efficiently analyse call patterns, agent performance, and customer behaviors with our solution. Identify opportunities for cost reduction and optimise processes, minimising call times, and implementing self-service options.

Channel Optimisation: Utilise our analytics to assess communication channels’ effectiveness (phone, email, chat, social media). Optimise channel usage based on customer preferences and interaction patterns for enhanced efficiency.

Modern Businesses love Telvoip

Explore why businesses are enthusiastic about Telvoip! Our cutting-edge communications platform has revolutionised customer interactions, elevating operational efficiency and contributing to enhanced profitability

Choosing Telvoip for our call centre needs has been one of the best decisions we've made. Their services have revolutionised the way we interact with our customers.

Shanya Jodie

careative inc

Telvoip has been nothing short of exceptional, since adopting their solution, we've noticed a significant increase in customer engagement and satisfaction levels.

Wilium Smith

Fish Kreativ

Thanks to Telvoip, we've witnessed a noticeable improvement in customer retention and loyalty, ultimately contributing to the growth and success of our business.