Speech analytics helps transform raw voice data into actionable information that enhance customer experience and improve agent performance.
on September 24, 2024
The Hidden Benefits of Call Blocking in Contact Centers
Call blocking is a vital telecommunications feature that prevents unwanted incoming calls from reaching users, enabling organizations to filter calls based on specific criteria, such as blocking numbers associated with spam or fraud.
on July 11, 2024
Maximizing KPI Dashboards for Continuous Improvement in Call Centers
By closely monitoring and analyzing KPI dashboards, businesses can optimize resource allocation, implement targeted training programs for agents, and drive increased efficiency, productivity, and customer loyalty.