Looking to upgrade your call center or customer support setup in Kenya? While 3CX is popular, several powerful alternatives offer greater flexibility, local support, and features tailored to the Kenyan market. This article explores the best 3CX alternatives that can help your team improve communication, streamline workflows, and boost customer satisfaction.
on August 3, 2024
Integrating Payment Links in Contact Centers for Faster Payments
Payment links are URLs specially designed to streamline the payment process within contact centers. Shared via email, SMS, or chat, these unique links direct customers to a secure payment page where details such as payment amount and due date are pre-populated.
on June 21, 2024
Revolutionary IVR Systems in Call Centers
Interactive Voice Response (IVR) systems are transforming call centers by allowing customers to navigate through menu options, complete transactions, and be directed to the most suitable agent or department. These automated telephony systems process caller input through touch-tone or voice commands and direct calls accordingly.