Contact centers play a vital role in customer journey, serving as the primary point of interaction for customers seeking assistance, information, or resolution to their issues.
on January 31, 2024
Why businesses in Kenya need call centre solutions
Call centre solutions are important as they help businesses to improve on the levels of services that they offer to their customers, besides increasing efficiency but that is not all, they also..
on January 31, 2024
What to look for in a Contact Centre Solution in Kenya
Businesses need to have in place various measures aimed at ensuring that they improve the level of customer service they offer one of which is having in place a good contact centre solution