Unlike regular mobile numbers, toll-free numbers evoke the image of an established organization that values customer service and transparency. For small businesses, that perception is gold because it makes you look bigger than you are, even if you’re operating out of a single office. This is especially important in industries like logistics

on September 19, 2025
The WhatsApp Economy: Why Businesses Risk Irrelevance Without Conversational Commerce
Walk through the streets of Nairobi, Lagos, or Accra, and there’s a noticeable shift in…

on July 30, 2024
The Value of an Omnichannel Platform in Contact Centers
An omnichannel platform unifies customer data, enabling contact centers to personalize journeys based on preferences, behaviors, and interaction history.