In Africa’s digital marketplace, “DM for prices” has become shorthand for commerce. From Instagram boutiques…
on August 19, 2025
Voice Interfaces for African SMEs: The Future of Customer Engagement
Voice interfaces are rapidly emerging as a game-changer for African SMEs, transforming how businesses connect with customers. From enabling seamless, multilingual communication to reducing operational costs, voice-powered technology offers SMEs the opportunity to deliver personalized, efficient, and human-like customer engagement at scale. As smartphone adoption and internet penetration continue to rise across the continent, SMEs that embrace voice interfaces are positioning themselves ahead of the curve meeting customers where they are and creating richer, more inclusive experiences.
on August 11, 2025
WhatsApp + SMS + Voice: The ROI of Unified Support Channels for SMEs
In a competitive SME landscape, customer satisfaction is the currency that drives growth. Integrating WhatsApp, SMS, and voice into a unified support system enables businesses to respond faster, personalize interactions, and maintain consistent communication across touchpoints. This streamlined approach not only reduces missed inquiries and operational costs, but also increases customer loyalty—turning every conversation into a measurable return on investment.
on August 30, 2024
Key Benefits of Invoicing Solutions for SMEs
As competition in the Kenyan market grows, SMEs can leverage digital invoicing solutions to maintain a competitive edge and focus on core business activities.