AI and modern communication platforms are transforming how businesses in Kenya operate, from streamlining customer engagement to enhancing efficiency and decision-making. This article explores the role of these technologies in driving innovation, competitiveness, and growth across different industries
on June 16, 2025
Understanding VoIP Compliance: What Every Company Needs to Know
As VoIP becomes a core part of business communications, staying compliant with industry regulations is more critical than ever. From data protection laws to call recording policies, companies must navigate a complex landscape to avoid legal risks and build customer trust. This article breaks down the essentials of VoIP compliance and what every organization should know to stay on the right side of the law.
on May 5, 2025
VoIP vs Traditional Phone Lines: Which One Saves Your Business More
When it comes to business communication, cost and efficiency matter. VoIP and traditional phone lines offer very different advantages, but which one truly saves your business more? In this article, we compare both options in terms of pricing, scalability, features, and long-term value to help you make the smart choice for your company’s bottom line
on July 12, 2024
The Revolutionary Impact of Cloud Telephony on Contact Centers
As businesses prioritize exceptional customer experiences, the adoption of cloud telephony in contact centers is poised to grow, driving increased efficiency, flexibility, and responsiveness in serving the needs of today's discerning consumers.
on June 21, 2024
VoIP and POS: Enhancing Customer Experience Through Technology
Integrating VoIP with POS systems streamlines communication and transactions, enhancing customer experience and business operations. It enables seamless communication with customers, staff, and suppliers, supports remote work, and provides real-time updates, automated order tracking, and better inventory management. This boosts customer satisfaction, operational efficiency, and market competitiveness.
on June 4, 2024
The Seamless Fusion of Softphones into Contact Center Solutions
Businesses have started to leverage new technological solutions, such as softphones, to provide superior customer service, reduce costs, and improve operational efficiency. This article explores the benefits of integrating softphones into contact center solutions and how they are shaping the future of customer service.