Medium and Large Enterprises

All-in-One platform for Medium and Large Businesses

We provide you with all the tools to stay ahead of the competition. Our payments, communication and collaboration tools are everything you need to thrive in the digital economy.

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Trusted by Medium and Large Businesses

We Power all the Ways you Run your Medium or Large Business

Customer Experience

Powerful tools to help you engage your customers anytime and anywhere.
Offer personalized services across multiple channels, and profit from every engagement.

Payment Tools to Supercharge your Growth

Fast, reliable, secure payment processing tools for online and in-person payments, with instant payment capabilities.

Collaboration Tools to Get More Done

Seamlessly plan, allocate and track tasks to ensure they are completed on time.

Feature Rich Contact Center Solution

Craft exceptional customer experiences that leave a lasting impression. Elevate both inbound and outbound customer interactions with our intuitive platform, and take your customer engagement to new heights.

Our AI Powered Omni Channel Contact Center Solution is everything you need to take customer engagement to the next level.

Inbound and Outbound Call Handling

Effortlessly handle calls remotely with our cloud-based contact center solution, enabling agents to work from any location. Set outbound call reminders for timely outreach. Centrally load airtime for agents and easily track their platform spend

Call Monitoring and Recording

Recorded calls enable close monitoring of agent-customer interactions. Our platform not only identifies improvement areas but also facilitates targeted coaching, fostering continuous improvement and quality assurance within your organization

Interactive Voice Response (IVR)

Efficiently route inbound calls based on agents' skills. Our IVR automates routine tasks, allowing agents to handle complex inquiries, boosting efficiency. Call Queuing holds callers during busy times, routing them to the next available agent for seamless assistance

Omnichannel

We bring together all the tools you need to take your customer experience to the next level. Connect and interact with your customers across 5+ different channels including Voice Calls, Email, Facebook, Livechat, Instagram, X, Two Way SMS, and Whatsapp among others

Create Lasting Impressions

Business Hours

Easily configure call center operating hours and agent availability with our user-friendly options. Implement flexible schedules to accommodate peak call times and improve coverage. Enhance agent responsiveness and client satisfaction.

Queue Management

Seamlessly manage large inbound call volumes. Keep a close eye on the call queues, and keep call handling times low, while at the same time ensuring that calls are handled professionally. Enable your callers to request for a call back when the queue is long, and improve their experience.

Process Payments While on Call with Clients

Seamlessly process payments from your clients while on a call with them, at their point of convenience, whether card or mobile money payments and improve their experience.

External CRM Integration

Attain a comprehensive 360-degree perspective of your clients by accessing all relevant information during their calls. Our platform is designed to seamlessly integrate with various leading CRM systems, including:

Bitrix24
Zoho CRM
Intercom
Salesforce
Freshdesk
Hubspot
Monday.com
Zendesk
SugarCRM
PipeDrive
Insightly

Get Comprehensive Analytics

Gain a competitive edge with our advanced analytics. Monitor cross-channel conversations, enhance efficiency, boost customer satisfaction, and receive comprehensive reports for informed decisions.

Call history which captures all inbound missed calls, outbound missed calls, received inbound calls and received outbound calls
Average Handle Time
Hold Time
Agent Adherence
First Call Resolution Data
Call Abandonment Rate
Service Level (SL)
Occupancy Rate
Cost per Call

Ready to Supercharge your Business with a One-Stop Communications, Payments and Collaboration Solution?

Activate Telvoip and Take your Business to the Next Level

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Modern Businesses love Telvoip

Explore why businesses are enthusiastic about Telvoip! Our cutting-edge communications platform has revolutionised customer interactions, elevating operational efficiency and contributing to enhanced profitability

Choosing Telvoip for our call centre needs has been one of the best decisions we've made. Their services have revolutionised the way we interact with our customers.

Shanya Jodie

careative inc

Telvoip has been nothing short of exceptional, since adopting their solution, we've noticed a significant increase in customer engagement and satisfaction levels.

Wilium Smith

Fish Kreativ

Thanks to Telvoip, we've witnessed a noticeable improvement in customer retention and loyalty, ultimately contributing to the growth and success of our business.

Kristine Rowe

Digital People

Plans & Pricing

Our adaptable pricing plans empower you to effortlessly scale up or down as your needs evolve.

Monthly

Yearly 50% Off

Basic Plan

Our basic plan offers you the essentials for better conversations in your startup. $5 dollars (Min 1 user-Max 5 users)

$5/Month

Basic IVR
Soft Phone
Inbound & Outbound Calling.
Add just $1 and get call records

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Advanced Plan

This plan offers advanced features to boost your performance.$30 per agent (Min 1 user-Max 20 users)

$30/Month

Web dialer
Customizable IVR
Omnichannel (Facebook, Instagram, Whatsapp, Email, Interactive Text)
Call recording
Reports/analytics
Business Hours/Time of day routing
Technical support

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Professional Plan

Get everything you need to elevate customer experience. $40 per agent (Min 5 users-Max 100 users)

$40/Month

Everything in Advanced
CRM integration
Advanced reporting/Analytics
API integration (Integrate with the tools you like)
Outbound Campaigns

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