News & Press
Explore our newsroom for the latest announcements, media features, and company updates. From product launches to expert commentary and industry highlights, this is your go-to hub for timely, relevant, and impactful stories shaping our journey
The Future of Work: Remote Contact Centers and What It Means for African Businesses
As African businesses adapt to digital transformation, remote contact centers are emerging as a...
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The Future of Contact Centers in Kenya: AI, Cloud, and Customer Experience
Kenya’s contact center industry is entering a new era powered by artificial intelligence, cloud...
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Why Kenya Needs Modern Call Center Providers to Power Business Growth
As Kenya cements its position as a regional business hub, the demand for efficient,...
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From Customer Support to Customer Success: The Shift African SMEs Must Make
Walk into a typical SME contact center in Nairobi, Lagos, or Kampala, and the...
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The 24/7 Expectation: Serving Customers Who Never Sleep
In today’s SME sector, it’s no longer acceptable for customers to wait until 9...
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Best Contact Center Providers in Africa: A Regional Comparison
Africa has rapidly emerged as a global outsourcing destination, offering competitive costs, multilingual talent,...
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The Cost Advantage of Choosing the Right Contact Center Provider in Emerging Markets
For businesses expanding globally, choosing the right contact center provider in emerging markets offers...
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The Role of Contact Centers in Driving Africa’s Digital Economy
As Africa accelerates its digital transformation, contact centers have emerged as vital engines of...
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Unified Communications: The Secret Weapon for Customer Retention
Many executives often assume customers leave because of pricing or product shortcomings, but the...
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