Small Businesses

Elevate your Small business to an Enterprise Status

Our solution is designed for small businesses, to help them grow and thrive in the digital economy.

Via a single dashboard, you’re able to improve customer experience, process payments, and improve team collaboration.

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Trusted by Tens of Businesses, Large and Small

We Power all the Ways you Run your Small Business

Customer Experience

Powerful tools to help you engage your customers anytime and anywhere.
Offer personalized services across multiple channels, and profit from every engagement.

Payment Tools to Supercharge your Growth

Fast, reliable, secure payment processing tools for online and in-person payments, with instant payment capabilities.

Collaboration Tools to Get More Done

Seamlessly plan, allocate and track tasks to ensure they are completed on time.

Powerful Tools to Supercharge your Growth

Set Up in Minutes

Set up your contact center in minutes, and improve how you engage with your clients. All you need is a headset, and a computer with access to the internet.

Business Hours

Effortlessly set up the operating hours for your call centers with our user-friendly configuration options. Set agent availability and implement flexible work schedules for your contact center agents with the aim of accommodating peak call times and offer better coverage. Improve the responsiveness of your agents as well as client satisfaction.

Scalable and Customizable

Whether you have just one agent, we will still help you to elevate the experiences of your clients. Scale up and down, as and when you need with our solution, and gain the immerse benefits associated with a contact center solution.

Rich Features for Streamlined Operations for your Startup

Inbound and Outbound Call Handling

Effortlessly manage calls remotely with our cloud-based contact center solution. Empower agents to handle calls from any location, ensuring productivity and flexibility.
Set outbound call reminders for timely outreach. Centrally load airtime for agents and easily track platform spend.

Call Monitoring and Recording

All inbound and outbound calls are recorded, providing you with the capability to closely monitor and evaluate how your agents interact with your customers.

Note Taking

Every point holds significance. While on a call, our platform empowers your agents to capture and retain all call details, ensuring no valuable information is overlooked. Empower your agents to capture all relevant points, ensuring efficient and accurate tracking of customer issues.

Interactive Voice Response (IVR

Efficiently direct inbound calls to contact center agents based on their skills. Our IVR automates repetitive tasks, allowing agents to handle complex inquiries, enhancing efficiency and reducing response times.
Call Queuing holds callers during agent unavailability, routing them to the next available agent for seamless assistance.

Get Comprehensive Analytics

Gain a competitive edge with our advanced analytics. Monitor cross-channel conversations, enhance efficiency, boost customer satisfaction, and receive comprehensive reports for informed decisions.

Call history which captures all inbound missed calls, outbound missed calls, received inbound calls and received outbound calls
Average Handle Time
Hold Time
Agent Adherence
First Call Resolution Data
Call Abandonment Rate
Service Level (SL)
Occupancy Rate
Cost per Call

External CRM Integration

Attain a comprehensive 360-degree perspective of your clients by accessing all relevant information during their calls. Our platform is designed to seamlessly integrate with various leading CRM systems, including:

Bitrix24
Zoho CRM
Intercom
Salesforce
Freshdesk
Hubspot
Monday.com
Zendesk
SugarCRM
PipeDrive
Insightly

Ready to give your Startup Superpowers?

Activate Telvoip and Elevate your Small business to an Enterprise Status

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Modern Businesses love Telvoip

Explore why businesses are enthusiastic about Telvoip! Our cutting-edge communications platform has revolutionised customer interactions, elevating operational efficiency and contributing to enhanced profitability

Choosing Telvoip for our call centre needs has been one of the best decisions we've made. Their services have revolutionised the way we interact with our customers.

Shanya Jodie

careative inc

Telvoip has been nothing short of exceptional, since adopting their solution, we've noticed a significant increase in customer engagement and satisfaction levels.

Wilium Smith

Fish Kreativ

Thanks to Telvoip, we've witnessed a noticeable improvement in customer retention and loyalty, ultimately contributing to the growth and success of our business.

Kristine Rowe

Digital People

Plans & Pricing

Our adaptable pricing plans empower you to effortlessly scale up or down as your needs evolve.

Monthly

Yearly 50% Off

Basic Plan

Our basic plan offers you the essentials for better conversations in your startup. $5 dollars (Min 1 user-Max 5 users)

$5/Month

Basic IVR
Soft Phone
Inbound & Outbound Calling.
Add just $1 and get call records

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Advanced Plan

This plan offers advanced features to boost your performance.$30 per agent (Min 1 user-Max 20 users)

$30/Month

Web dialer
Customizable IVR
Omnichannel (Facebook, Instagram, Whatsapp, Email, Interactive Text)
Call recording
Reports/analytics
Business Hours/Time of day routing
Technical support

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Professional Plan

Get everything you need to elevate customer experience. $40 per agent (Min 5 users-Max 100 users)

$40/Month

Everything in Advanced
CRM integration
Advanced reporting/Analytics
API integration (Integrate with the tools you like)
Outbound Campaigns

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