Telvoip is a technology company that offers a platform that enables businesses to improve the manner in which they engage with their customers, to collect payment from their customers and to improve the productivity of their teams. This is by offering a unified platform that brings together all these functionalities.

Simple. Just create a free account. We will set up your account, so you can start growing your business.

Our contact center solution enables your business to improve how you engage with your customers. Some of the notable benefits include decreasing your response time by up to 50%, increasing your customer engagement levels by up to 60%, and increasing repeat business by up to 40%. Our Payment tools increase payment acceptance, as well as abandonment rates. Our Productivity tools foster team collaboration, enabling you to increase team productivity by up to 30%.

A contact centre platform is a comprehensive solution designed to manage customer interactions across various communication channels. It integrates methods such as phone, email, live chat, and social media to provide a unified customer service experience. These platforms typically include functionalities like call routing, automated responses, and integration with customer management systems, all aimed at enhancing service efficiency and effectiveness.

A contact center platform can enhance customer satisfaction and operational efficiency by streamlining communication channels, ensuring quick and consistent service, and fostering a positive customer experience. Its integrated tools and analytics provide insights into customer behaviour and agent performance, enabling continuous improvement. Managers can identify trends, optimise workflows, and make informed decisions to enhance service delivery. Tracking key performance indicators helps organizations set benchmarks and meet customer expectations.

A cloud-based contact center, sometimes referred to as a virtual contact center or a hosted contact center, is a customer support and service platform that runs exclusively on web-hosted infrastructure. A cloud-based contact center uses the infrastructure supplied by a third-party cloud service provider, as opposed to traditional contact centers that depend on gear and software that are housed on-site.

A contact centre platform allows businesses to centralise customer interactions, streamlining communication and enhancing efficiency. It automates routine tasks, freeing up time for agents to focus on complex inquiries. The platform also aids in developing detailed customer profiles, enhancing personalization in service delivery. By gathering and analysing customer data, businesses can tailor responses and recommendations, creating a more satisfying experience. It supports effective workforce management by scheduling and monitoring agent activities, optimising resource allocation and improving response times.

An omnichannel contact center platform is a system that allows customers to interact with a business seamlessly across multiple channels. Whether they choose to connect via phone, email, chat, or social media, the experience remains consistent and unified. This strategy not only enhances customer satisfaction but also offers a comprehensive view of all interactions, facilitating improved decision-making for the business.

Our finance and payments tools enable you to do a wide range of stuff. The billing and subscription management tool enables you to run your subscription business. The POS solution helps you run your business, the invoicing solution enables you to create professional, Etims compliant invoices, which you can share with your customers, and get paid easily. Our payment link solution enables you to create and share payment links with your customers via multiple channels including Whatsapp, SMS, and Email among others. 

You stand to gain a number of benefits with Telvoip’s Finance and Payment tools. Our tools can help you to generate more revenues, improve the levels of satisfaction of your customers, convert more customers,  and to ensure that the customers are retained. Our tools also enable you to mitigate fraud and also to improve your operational efficiency.

For mobile money transactions, settlement is done straight into your bank account. For credit or debit card transactions, settlement is done the next day.

We charge a fixed fee regardless of the value or volume of transactions you do. We are bringing back payments to the hands of the merchants. No percentages, just a fixed amount per transaction. 

With our productivity and collaboration tool, you’re in a position to plan, allocate and track tasks seamlessly to ensure they are completed on time. The AI components also enable you to automate various tasks, improve efficiency and thus increase profitability of your business.

For a single user who would just like to stay organized, our solution is free. For more than one user, we charge just $0.5 per team member. The productivity platform is free when used together with our contact center solution.

Simple. Just send an email to support@telvoip.io, or call us on +254719682454.

If you have more questions that you need answers for, please feel free to email us on support@telvoip.io