What's New

Supervisors can now review live queue health, agent activity, and call trends with much less lag during peak periods.

We streamlined the dashboard experience so leaders can spot issues faster without waiting on heavy widgets or repeated refreshes.

For Telvoip teams managing high-volume support or outbound campaigns, this means quicker decisions and fewer blind spots during live operations.

• Faster queue insight rendering for active teams.
• Smoother live refresh behavior on dense dashboards.
• Better performance when multiple supervisors are online at once.

Telvoip teams can now handle WhatsApp voice interactions without losing customer context or switching systems.

Calls and conversations now sit closer together, which makes handoffs smoother for support, sales, and escalation workflows.

This is a big step toward a more mature omnichannel experience where agents can work faster from one place instead of stitching tools together.

• Unified workspace context for voice and messaging.
• Cleaner agent handoff across channels.
• Better continuity for customer conversations.

Agents can see recent notes, ticket history, and cross-channel activity in one panel before they lose time hunting through tabs.

The new context flow is designed to reduce average handle time while helping teams respond with more confidence and consistency.

For support operations, this translates into faster first responses and better continuity across repeat interactions.

• Recent interaction timeline in one view.
• Less tab switching during active conversations.
• Clearer context hierarchy for agents under pressure.

We introduced clearer first-response and resolution-time widgets so support leaders can review service performance without building custom reports first.

The new presentation is meant to make weekly reviews and operational check-ins easier for managers who need quick answers, not extra report prep.

This helps Telvoip customers keep service levels visible across teams, channels, and reporting periods.

• Dedicated FRT and resolution widgets.
• Better trend visibility across reporting windows.
• Faster SLA review for operations managers.

Ownership changes are now easier to manage when queues get busy, escalations stack up, or shifts change midstream.

Leads can reassign work in bulk and apply queue-level ownership rules with less manual cleanup afterwards.

This improves consistency for support teams that need clear accountability during heavy volume or after-hours handoffs.

• Bulk reassignment for open ticket sets.
• Queue-level ownership logic for team leads.
• Fewer tickets lost during handoff periods.

Admins can now see retry status and sync reliability more clearly, which reduces the time spent tracing issues through logs or guessing what failed.

This update makes customer record freshness more dependable for frontline teams relying on CRM-backed workflows.

For growing teams, that means fewer stale records and less manual follow-up after sync failures.

• Clearer sync state labels for admins.
• Better visibility into retry outcomes.
• Lower risk of stale customer context.