At Telvoip we value your trust and prioritize protecting your privacy. We adhere to all privacy and data protection regulations set forth by the Office of the Data Protection Commissioner. Our privacy policy outlines how we handle information collected through our communication platform as well as your rights and how we use and share your data. It is essential that you carefully review and understand this Privacy Policy since it forms part of your agreement, with Telvoip.
This privacy policy applies to all individuals who visit our website and utilize our telecommunication services.

DEFINITION OF TERMS
In this policy “Personal Data” refers to any information that can be used to identify you or is associated with an individual. Examples of personal data include names, identification numbers, mailing addresses, phone numbers, email addresses, credit card numbers, social media account IDs, and any other relevant information related to these categories.

HOW/WHEN WE COLLECT YOUR PERSONAL DATA
• Direct Submission of Personal Data
At Telvoip we collect data, from individuals in various situations;
-Creating an Account; When you set up an account on the Telvoip Platform.
-Using Our Services; When you utilize our services visit our website. Request information about specific services.
-Engaging in Events; When you register for or participate in events organized by Telvoip subscribe to our e-newsletter or blog. Join discussions, on our social media platforms.
-Participating in Studies; When you take part in market studies, surveys, or promotional activities.

Collection of Personal and Device Information
Telvoip also collects personal and device information when individuals:
– Make payments to Telvoip.
– Reach out to Telvoip through calls, SMS, or the website.

Indirect Receipt of Personal Data
Telvoip may receive personal data indirectly under the following circumstances:
– From Clients or Suppliers: Contact details of their representatives and personnel designated as our business contact points.

Automatic Information Collection.
Telvoip automatically collects specific information, including:
– Internet Protocol (IP) Address.
– User Settings.
– Cookie Identifiers and Other Unique Identifiers.
– Browser or Device Information.

HOW WE PROCESS PERSONAL DATA
Your Personal Data may be processed by us for legal requirements or justifiable business reasons, such as:
To sign an agreement with you.
Transaction completion and account management.
Disseminating administrative data, such as service upgrades and modifications to terms, conditions, and guidelines.
For procedures that monitor fraud and security
Fulfilling legal obligations, such as those imposed by governmental and public bodies.

HOW WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES.
We only divulge personal information to outside parties when required, like in the following cases:

To our third-party service providers and strategic partners who offer services like data analysis, order fulfillment, email delivery, auditing, telecommunication, and other related services; to provide information technology and related infrastructure; and to provide customer service.

To obey a court order, applicable legislation, or legal or regulatory requirements or duties.

HOW WE PROTECT YOUR PERSONAL INFORMATION
We take the security of your data seriously and implement appropriate measures to safeguard it. We aim to prevent theft, accidental loss, unauthorized access, changes, deletion, or unlawful destruction of your data. While there is no solution, for secure data transit or storage we employ a combination of administrative, technical, and physical security measures.

Ensuring the confidentiality of all information received is a priority for our employees. We provide them with training on data security and privacy to ensure they handle information responsibly. Before engaging with any third-party processor or service provider we thoroughly assess their security procedures and compliance, with data protection laws. Additionally, we regularly review the security and privacy policies of our vendors and service providers.

WHAT ARE YOUR RIGHTS IN RESPECT OF YOUR PERSONAL DATA?
Subject to the General Data Protection Regulation, you have the following rights:
Right of access
Right to rectification
Right to erasure.
Right to restrict processing
Right to data portability
Right to object and the right not to be subject to a decision based solely on automated processing.

HOW TO EXERCISE RIGHTS REGARDING YOUR PERSONAL INFORMATION.
You can Contact us for correct processing or for any request for deletion of the Personal Data you gave Telvoip or to obtain an electronic copy of your Personal Data. We shall follow the law when We will handle your request. You also have the right to complain about how your personal data are processed.

It’s crucial to remember that some data may need to be stored for record-keeping reasons or to complete operations before a request is received. Telvoip is committed to protecting your data by following the relevant privacy laws and guidelines.

OPTING OUT
At Telvoip we highly value your privacy. Want to ensure that you have control, over your information. If you prefer not to receive marketing communications, you can easily unsubscribe from our marketing emails. Additionally, we offer options regarding the sharing of your data with parties for marketing purposes. You can customize your Telvoip user account settings manage cookie preferences and adjust advertising and data sharing settings to personalize your experience further.

We are committed, to openness and empowering our users to make privacy decisions aligned with their preferences. Your trust means a lot to us and our privacy team is available to assist you with any questions or concerns you may have.

SIGN-IN SERVICES
Telvoip utilizes secure log-in services to enhance the user experience while prioritizing data protection. Users may register in Telvoip through authentication methods such as using an email or a phone number. These services provide user sign-in in order to protect the security and integrity of user accounts. Telvoip may also utilize third-party authentication providers to facilitate seamless and secure sign-ins with user consent. The confidentiality and privacy of user credentials are fundamental and Telvoip employs robust measures to protect this information.

DISCLAIMER
Telvoip is not responsible for the data collection, usage, or disclosure policies of third-party companies like Facebook, Apple, Google, Microsoft, or any other app developer, social media platform provider, wireless service provider, or device manufacturer. This includes any Personal Information provided by other organizations using Telvoip’s services, such as our social media platforms. Telvoip is not responsible for these organizations’ data security policies. Before disclosing any Personal Information, users should review the privacy rules of such companies. Telvoip remains committed to user privacy and openness, as our Privacy Policy makes clear.

HOW LONG WE KEEP YOUR PERSONAL DATA
We will keep your Personal Information for as long as required or authorized by the reason(s) for its acquisition and the relevant law.
For as long as you keep your account open or use our services, for example; -The duration of our ongoing relationship with you and Telvoip Services; -Compliance with legal requirements imposed on us (e.g., some laws require transaction records to be kept for a predetermined amount of time before deletion); or -Knowledgeable retention in light of our legal position (e.g., applicable statutes of limitations, ongoing litigation, or regulatory investigations).

CHANGES TO THIS PRIVACY POLICY.
We reserve the right to sporadically change this Telvoip privacy policy. Any modifications will become operative as soon as a revised version is published on this website. We may send you an email or post notices within the relevant Services if there are material changes to the Privacy Notice. You agree to these changes if you keep using the Services after receiving notice of them. It is your obligation to stop using the Services if you disagree with any changes. Please make sure you have read the most recent version of the Privacy Policy, understand it, and agree to it.

CONTACT US.
If you have any questions regarding this Privacy Policy, contact us via email at support@telvoip.io